clarity

Why looking at the parts of a process matters When you examine a process, what you want is clarity: which steps happen,…

What a workflow really is A workflow is simply the path work takes from start to finish. It can be a formal…

What makes a course work for you? Think of a course as a living plan that takes you from where you are…

What do we mean by “knowledge”? When you say you “know” something, you’re pointing to more than a simple fact in your…

What people mean by “terms” When someone talks about “terms,” they usually mean the specific rules, promises and conditions that govern a…

If you’ve ever opened a long report or a technical website and paused at the list of terms at the end, you…

What I mean by “tools” and why the distinction matters When I say “tools” I’m talking about more than hammers and wrenches…

Understanding what makes an introduction work When you begin any piece of writing or a talk, the opening does more than announce…

What the key aspects of a guide actually are A guide is more than a list of steps. At its best a…

What people mean by “basics” and why they matter When you hear someone say “get the basics right,” they mean the core…

What people mean when they say “general” The word “general” pops up in lots of conversations,sometimes as a compliment, sometimes as a…